On the ROI of Social Computing

Do you know of any organisation that has tried to and succeeded in measuring how it performs at building market intelligence? Or that has succeeded in measuring how efficient and effective the communication within a project team is? For example, do they measure how much communication it takes and how long time it takes to delegate a task to a team member? Do they measure the effectiveness of this communication - if the right decision was made or the right task was carried out in the right time?

I’m all ears.